London NW10



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Our client is an IT sales & support company based in north west London.

For over 20 years they have been providing first-class services primarily to small businesses in the London area.

We are recruiting an IT support technician to help service their growing client base.

We know that they value a close working relationship with their clients, therefore the successful applicant will posses a high level of interpersonal skills, with a friendly, outgoing, approachable manner and excellent written and verbal communication skills.

The position is varied as you will work with many clients operating in different areas of commerce and industry ranging from fashion companies to financial advisers.

The role will involve a mixture of telephone and remote support from their offices, both pre- and post-sales, and on-site support at clients’ sites.

Your own vehicle and a clean driving licence would therefore be a distinct advantage although not essential.

As a small and personable support company, they do not have the traditional structures of first, second and third line support. Instead, the successful applicant will demonstrate their ability to take ownership of issues and see them through to successful resolution in the most efficient and effective way for the client, utilizing our internal team support infrastructures as appropriate.

We are looking for honest, reliable, and conscientious applicants with an aptitude for thinking ahead, customer care and above all the ability to deliver our clients services in the manner expected by them and by their customers.

Formal IT qualifications are not vital; experience & skills are the key. If you can demonstrate your knowledge and experience and have worked both on your own and within a close knit team for a varied client base in the past and have proven skills, we would like to talk to you.

That said, we are expecting knowledge and experience in the following: PC hardware PC operating systems, both workstation and server. Mac experience would be an advantage. Mainstream PC applications such as Office Security - malware protection, disinfection, etc Networking technologies and implementation

Mobile devices - phones, tablets, etc. Proven track record in a customer facing role in a high pressure environment There is a sales aspect to the role as well as you will have the opportunity to up sell and cross sell to their existing client base so if you have some experience in this field it would be helpful, but not vital.

What we offer: Salary £31,500 Full reimbursement of all business travel expenses. Private medical insurance after your first 6 months

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