Newcastle upon Tyne

Newcastle upon Tyne



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Job Description

Our client is looking to recruit for Customer Service Advisor. The main purpose of the role is to provide a Simply Brilliant customer experience by professionally and effectively taking calls from customers providing customer service support and resolution on problems regarding product or services in line with company policies taking responsibility to proactively resolve all customer queries at first contact. Making great experiences happen for customers is your top priority. Also actively promote the companies Brand by providing quality customer service at every instance, promoting products and services whilst stimulating revenue for the business.

You would need to be flexible to work any hours between 8am till 11pm Monday to Sunday. Working 38.75 hours each week on a rota basis.

Knowledge and experience:
• Customer service experience.
• Ability to clarify customer requirements, Question for understanding,
• Strong interpersonal skills.
• Clear, professional and positive verbal and written communication.
• Self-motivation - the ability to work independently and effectively manage time, prioritising customer needs.
• Literate and numerate - ability to absorb and disseminate information clearly to others.
• Ability to remain calm, patient and polite in frustrating circumstances.
• Demonstrable customer focus.
• Professionally process all customer service calls to drive resolution 1st time.
• Offer up-sells and cross-sells to callers where appropriate.
• Customer Experience
• Good Problem Solving ability.
• Strong computer navigation skills and PC Knowledge

What you'll get in return...
• A basic salary of £15,500 pa increasing to £16,000 pa , paid fortnightly.
• A comprehensive training, to teach you everything you need to know.
• Access to a range of learning and leadership development programmes that enable you to earn whilst you learn, from our in-house Talent Academy, to NVQ work-based qualifications.
• A range of flexible benefits, including medical and dental cover, and discounted phone tariffs

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