Newcastle upon Tyne

Newcastle upon Tyne



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Our client is looking for experienced Customer Technical Support Advisors to join our team at our office in Quorum Business Park, to support our customers with their business software queries. You'll be providing support to small and mid-sized businesses on the use of the financial management solutions, including accounts and payroll software.  You'll be talking to customers over the phone and you'll provide functional troubleshooting, product feature explanation, and assist with enhanced product features or changes.

Who we are looking for

We're looking for a proactive individual who is ready to take on a new challenge.  This is an exciting opportunity to be part of developing new ways of working and will be of great interest to someone who enjoys working on their own initiative, coming up with new processes and thrives on working with multiple stakeholders.  To be successful in the role, we're looking for you to have previous technical support or customer service experience, ideally in a contact centre environment. You'll have excellent listening and responding skills, along with having a willingness to learn and develop your skills.  You need to be able to adapt to changes quickly and think conceptually, as well as being flexible to rotate shifts, as needed.

What you'll get in return

• A salary of £14,625, paid fortnightly.
• A comprehensive training, to teach you everything you need to know.
• Access to a range of learning and leadership development programmes that enable you to earn whilst you learn, from our in-house Talent Academy, to NVQ work-based qualifications.
• A range of flexible benefits, including medical and dental cover, and discounted phone tariffs.
• 21 days' holidays plus 8 days bank holidays entitlement, so 29 days in total, with this increasing with service too. (Pro rata)
• Great Pension scheme that we'll contribute too as well, along with free Life Assurance and an Employee Assistance Programme.
• If you wish to apply please forward your CV as soon as possible to be considered for this amazing opportunity

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