Newcastle upon Tyne

Newcastle upon Tyne



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Our client is looking to recruit for Technical Advisors. The main purpose of the role is to provide a Simply Brilliant customer experience by professionally and effectively taking calls from customers and helping them with any technical problems such asfixed line, TV and broadband in line with company policies taking responsibility to proactively resolve all customer queries at first contact. Making great experiences happen for customers is your top priority. Also actively promote the companies Brand by providing quality customer service at every instance, promoting products and services whilst stimulating revenue for the business.

Knowledge and experience:

• Customer service experience.
• Technically minded.
• Strong interpersonal skills.
• Clear, professional and positive verbal and written communication.
• Self-motivation - the ability to work independently and effectively manage time, prioritising customer needs.
• Literate and numerate - ability to absorb and disseminate information clearly to others.
• Ability to remain calm, patient and polite in frustrating circumstances.
• Demonstrable customer focus.
• Professionally process all customer service calls to drive resolution 1st time.
• Offer up-sells and cross-sells to callers where appropriate.
• Customer Experience
• Good Problem Solving ability.
• Interest in telecoms and broadcasting

What you'll get in return..

• A basic salary of £15,500 pa increasing to £16,500 pa , paid fortnightly, with the opportunity to earn Bonus.
• A comprehensive training, to teach you everything you need to know.
• Access to a range of learning and leadership development programmes that enable you to earn whilst you learn, from our in-house Talent Academy, to NVQ work-based qualifications.
• A range of flexible benefits, including medical and dental cover, and discounted phone tariffs

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